7-year polycarbonate material warranty

What is not covered

• Incorrect foundation, incorrect anchoring or incorrect assembly.
• Misuse, unauthorised modification, or fixings drilled into the shell.
• Inadequate maintenance — abrasive cleaning, incompatible solvents, blocked drainage.
• Site events outside the agreed design basis, including loads beyond the documented wind and snow assumptions.
• Ordinary wear of service items: seals, gaskets, curtain fabric, LED strips, motors and moving hardware, which carry their own component terms.
• Freight damage, which is handled as a shipment claim rather than a warranty claim.

How to make a claim

• Use the contact form with your order reference.
• Send dated photographs of the affected panel and of the whole dome, plus the part number from the packing list.
• Tell us the installation date, the site conditions and what changed.
• We review and confirm the remedy in writing. Where a panel is covered, the remedy is replacement of the affected component; the shell is modular, so a single panel is replaceable without the whole dome.

Keeping the warranty valid

Wash with clean water, mild soap and a soft cloth. Avoid abrasive pads and incompatible solvents. Inspect seals, fasteners, drainage and moving hardware on a schedule appropriate to the climate and to commercial use. Keep your packing list and order records — they identify the exact component.